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Complaints Policy

Last updated: May 2026

1. Our Commitment

At The Healing Vibrations LLC, we take all feedback seriously. We are committed to providing a safe, respectful, and healing environment for every client. If something has not met your expectations, we want to hear from you so we can make it right.

2. How to Submit a Complaint

If you have a complaint or concern, please contact us directly using any of the following methods:

Please provide your name, contact information, the date of your appointment or interaction, a clear description of your concern, and any preferred resolution. The more detail you provide, the better we can assist you.

3. What Happens Next

Once we receive your complaint, we will:

  • Acknowledge receipt of your complaint within 2 business days.
  • Investigate your concern thoroughly and impartially.
  • Provide a written response with our findings and any proposed resolution within 7 business days.

For complex matters, we may require additional time and will keep you informed of our progress.

4. Resolutions

Depending on the nature of the complaint, resolutions may include:

  • A sincere apology and acknowledgment of the issue.
  • A complimentary or discounted session.
  • A partial or full refund in accordance with our Refund Policy.
  • Changes to our practices or procedures where appropriate.

5. Confidentiality

All complaints are handled with the utmost confidentiality and respect. Information shared during the complaints process will only be used to investigate and resolve the matter and will not be disclosed to third parties without your consent, except where required by law.

6. Respectful Communication

We ask that all communications remain respectful and constructive. We are dedicated to resolving concerns with empathy and professionalism, and we expect the same in return. We reserve the right to decline to engage with communications that are abusive or threatening in nature.

7. Further Escalation

If you feel your complaint has not been resolved to a satisfactory standard after following the above process, you may escalate the matter through the appropriate consumer protection channels in your state or region.

8. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be reflected on this page with an updated date.